(1) These terms and conditions apply to all products, services and systems developed, delivered and marketed by
(a) Deakin University trading as DeakinCo. (ABN: 56 721 584 203),
(b) Base2Services Pty Ltd (ABN: 61 117 553 778), and
(c) Michael R Woods Pty Ltd (ABN: 75 858 090 348)
hereafter referred to as ‘GroupCo.’
(2) The terms and conditions do not extend your rights or GroupCo.’s obligations beyond those defined in relevant legislation. In the case of inconsistency between this notice and the legislation, the notice shall be interpreted to give effect to and comply with the legislation.
(3) You accept these terms and conditions when you use our products, services and systems.
(4) We reserve the right to amend these terms and conditions at any time, and your use of our products, services and systems following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that you read these terms and conditions each time you use our products, services and systems.
(6) We strive to ensure that our products, services and systems are described as accurately as possible. However, we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
(7) We endeavour to ensure the currency of products, services and systems advertised for sale. However, we give no undertaking as to the availability of any products, services and systems advertised on our website.
(8) Images have been provided for illustrative purposes only. We do not guarantee that any image will reproduce in true colour, nor that any given image will reflect or portray the full design or options relating to that product.
(9) Access to our products, services and systems will be provided to you only when we have received payment and you have agreed to all relevant policies, terms and conditions.
(10) When registering to access our products, services and systems, you agree to:
a. Ensure that your registration details are true and accurate at all times.
b. Maintain the security of your password and identification
c. Be fully responsible for all use of your account and for any actions that take place using your account
(11) We reserve the right to terminate your access at any time if you breach these terms and conditions.
(13) We undertake to take all due care with any information which you may provide to us when accessing our products, services and systems. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk, although we undertake to take reasonable steps to preserve such information in a secure manner.
(14) When you access our products, systems and services, we give you a limited licence to access and use our information for personal use.
(15) You are permitted to download a copy of the information on this website to your computer for your personal use only, provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
(16) Except as permitted under the Copyright Act 1968 (Cwlth) , you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
(17) The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
(18) None of the content and/or information may be reverse-engineered, modified, reproduced, republished, translated into any other language or computer language, re-transmitted in any form or by any means, resold or redistributed without prior written consent. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the content in any way, unless expressly permitted to do so.
(19) The copyright to all content on our products, services and systems, including applets, graphics, images, layouts and text, belongs to us or we have a licence to use the materials.
(20) All trademarks, brands and logos used on this website and identified with the symbols TM or ® are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
(21) Any comment, feedback, idea or suggestion (‘comments’) that you provide to us through this website becomes our property. You agree that we are entitled to use your comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your comments. If, in future, we use your comments in promoting our website or in any other way, we will not be liable for any similarities that may appear from such use. If you provide us with comments, you acknowledge that you are responsible for the content of such material, including its legality, originality and copyright.
(22) You may link to our website without our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents, including any intellectual property notices, and you must not frame or reformat any of our pages, files, images, text or other materials.
(23) While we have taken all due care in providing the information in our products, services and systems, we do not provide any warranty, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
(24) To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
(25) We also take all due care in ensuring that our products, services and systems are free of any virus, worm, Trojan horse and/or malware. However, we are not responsible for any damage to your computer system which arises in connection with your use of our products, services and systems or any linked website.
(26) Our products, services and systems may host third-party content such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.
(27) Our products, services and systems may contain hyperlinks to other websites. Such links are provided for convenience only, and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink to another website does not imply our endorsement, support or sponsorship of the operator of that website, nor of the information and/or products they provide.
(28) To the extent permitted by law, we exclude all representations and warranties, express or implied, other than those contained in these terms and conditions. Where GroupCo. is found to be liable for breach of any warranty or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) at the option of us to the following:
a. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied
b. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with us
(29) By accessing our products, services and systems, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
(30) ‘Force majeure’ means any act, circumstance or omission over which we could not reasonably have exercised control.
(31) If a force majeure event prevents GroupCo. from normal conduct of its business, we may terminate this agreement or be entitled to a reasonable extension of our obligations after notifying you of the nature and extent of such event.
(32) These terms and conditions are to be governed by and construed in accordance with the laws of Victoria. Any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those courts.
(33) If any provision in these terms and conditions is invalid under any law, the provision will be limited, narrowed, construed or altered as necessary to render it valid, but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
(1) This data collection notice applies to all products, services and systems developed, delivered and marketed by GroupCo.
(3) The notice sets out the information prescribed in the Privacy Act 1988 (Cwlth) , the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic) . It does not extend your rights or GroupCo.’s obligations beyond those defined in the legislation. In the case of inconsistency between this notice and the legislation, the notice shall be interpreted to give effect to and comply with the legislation.
(4) You accept the terms of this notice when you use our products, services and systems.
(5) We reserve the right to amend this notice at any time, and your use of our products, services and systems following any amendments will represent your agreement to be bound by the notice as amended. We therefore recommend that you read this notice each time you use our products, services and systems.
(6) The Office of the Australian Information Commissioner (OAIC) defines personal information as ‘information, or an opinion, that could identify an individual’.
(7) GroupCo. collects personal information in order to develop, deliver and market its products, services and systems. Purposes of collection may include (but are not limited to):
a. Informing the design, development and delivery of our products, services and systems
b. Providing users with secure access to our products, services and systems
c. Responding to user queries and requests related to our products, services and systems
d. Marketing and promoting our products, services and systems
e. Monitoring and maintaining our products, services and systems
f. Processing and recording transactions relating to our products, services and systems
g. Personalising and improving the user experience of our products, services and systems
h. Enabling internal and client reporting about our products, services and systems
(8) In accordance with the Privacy Act, the Privacy and Data Protection Act and the Health Records Act, we collect personal information only:
a. Where necessary and relevant to business functions and activities
b. Where there is a specific and immediate need to do so
c. In a lawful, fair and not unreasonably intrusive way
(9) The personal information we collect in order to develop, deliver and market our products, services and systems is generally (but not necessarily) gathered in one of the following ways:
a. Provided voluntarily by you
b. Provided by your employer on your behalf
c. Collected automatically via tracking and analytics technologies
d. Passed on to us by third-party service providers
(10) The types of personal information we collect include (but are not limited to):
a. Usage information – data about your use of our digital products, services and systems. Usage information is collected automatically via tracking and analytics technologies. It may include your IP address, location, browser, operating system and the timing, pattern and frequency of your system use.
b. Account information – data we collect when you register an account, create a profile or subscribe in order to use our products, services and systems, or when your employer does so on your behalf. Account information may be voluntarily provided by you or may be provided by your employer. It may include your name, gender, contact details, employment and education information, profile information and images.
c. Learning information – data about your learning and assessment activities, performance and outcomes when using our products, services and systems. Learning information may be voluntarily provided by you or collected automatically via tracking and analytics technologies. It may include learning activities, progress and outcomes as well as material submitted for assessment, including written and audio-visual submissions.
d. Correspondence information – data we collect when receiving and responding to user queries and requests regarding our products, systems or services. Correspondence information is voluntarily provided by you. It may include inquiry messages, support requests and complaint information.
e. Feedback information – data we collect when receiving or gathering user feedback on our products, systems or services. Feedback information is voluntarily provided by you. It may include direct feedback as well as responses to surveys and forms.
f. Transaction information – data we collect when you enter into a transaction with us (e.g. the purchase of goods or services). Transaction information is voluntarily provided by you. It may include payment details, bank details and credit information.
g. Biometric information – data we collect for the purpose of identity verification, typically via voice recognition technology. Biometric information is voluntarily provided by you and will not be collected without your express consent.
h. Sensitive information – a subset of personal information that is given a higher level of protection under law. Sensitive information is voluntarily provided by you and will not be collected without your express consent. It may include political opinions, religious beliefs or affiliations, philosophical beliefs, and memberships of political, professional or trade associations or trade unions.
i. Vocational education and training (VET) information – data we collect as a registered training organisation (RTO) in compliance with the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS), as required under the National Vocational Education and Training Regulator Act 2011 (Cwlth) . Personal information required by AVETMISS includes information about who learners are, where they study and what they study. For more information about AVETMISS, visit https://www.ncver.edu.au/rto-hub/avetmiss-for-vet-providers .
(11) GroupCo. uses and discloses personal information in accordance with the Privacy Act, the Privacy and Data Protection Act and the Health Records Act.
(12) The personal information we collect is used only for the primary purpose of collection, a related secondary use reasonably anticipated by the individual, or where authorised by law.
(13) We have procedures and guidelines to ensure that staff only access personal information to the extent necessary to perform their job.
(14) When collecting personal information directly from an individual, whether by written or electronic means, we take all reasonable steps to ensure that the individual providing such information is made aware of how their information will be used and with whom it might be shared or communicated.
(15) If you access our products, services and systems via an organisational contract between GroupCo. and your employer, GroupCo. may disclose to your employer information about your learning and assessment activities, performance and outcomes.
(16) If you access our products, services and systems for personal use, no such disclosure will occur.
(17) We may need to disclose your information to third-party service providers to enable the design and delivery of our products, services and systems. Information is only disclosed when necessary for the services provided to GroupCo.
(18) Some GroupCo. service providers are located overseas. When disclosing your information overseas, we take all legally required measures to ensure your information is treated in accordance with the standards that apply in Australia, unless we obtain your consent not to take these measures.
(19) You have a right at any time to request that you be told what personal information we hold about you and to request that this information be destroyed.
(20) Access to and correction of personal information held by GroupCo. is managed in accordance with the Privacy Act. If you wish to access or correct any of your personal information, please contact GroupCo.’s Privacy Officer using the information under ‘Contact’ below.
(21) GroupCo. is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy. Inquiries or complaints about the management of your personal information may be directed to GroupCo.’s Privacy Officer.
(22) All complaints must be made in writing, supported by documentary evidence and show the name, address and contact details of the complainant.
(23) We will acknowledge your written complaint within 30 days and advise you of further procedures.
(24) If you consider the response to be unsatisfactory, the complaint should be taken to the OAIC by calling their Privacy Hotline on 1300 363 992 or visiting http://www.oaic.gov.au/.
(25) ALL PAYMENTS WILL BE MADE TO BASE2SERVICES PTY LTD (ABN: 61117 553 778). YOUR STATEMENTS WILL SHOW BASE2SERVICES AS THE COLLECTION AGENCY.
(26) Base2Services will distribute the funds received to GroupCo once funds are cleared
(27) PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED COURSES
(28) Your payment entitles you to a 12 month (Annual) subscription. Your account remains active for a total period of 12 months. During this time, you may access your completed course certificate(s). Once the 12 month period has expired, we may remove your certificate(s) from the system.
(29) Inquiries, complaints and requests to access or correct personal information should be directed to the DeakinCo. Privacy Officer:
DeakinCo., Tower 2, Level 12, 727 Collins St, Docklands, VIC 3008